Q: Does your store have a physical location?
A:Our store is proud to serve you entirely online. We do not operate physical storefronts, ensuring a seamless and convenient shipping experience from the comfort of your home.
Q:What payment options are available?
A: We offer a variety of payment methods to accommodate your needs:
- Credit or debit cards (Visa, MasterCard)
- Manual Electronic Funds Transfer (EFT)
- Bank deopsits
Q: How can I track my order
A: As soon as your order is prepared for dispatch, you will receive a notification with a tracking link. Simply click on the link to view the current status of your delivery
Q:Is it safe to shop on your website?
A:Your security is our top priority .Our website uses advanced encryption and security measures to protect your personal information.
Q: What delivery service do you use?
A:We partner with reliable courier services to ensure your order arrives promptly, typically within 2-3 business days. for furniture 7 to 45 days
Q: Do you ship internationally
A:Yes
Q:What is your return policy
A:While we strive for your complete satisfaction, we currently do not offer refunds. If you receive a damaged item, please contact us within one day of delivery to arrange an exchange.
Q:Are there any items that cannot be returned or exchanged?
A:For hygiene and safety reasons, the following items are final sale
- Underwear and earrings
- Swimwear (returns accepted only if the hygiene strip is intact)
- Altered , repaired, or modified items
Q: Can I exchange an item I purchased?
A: Absolutely for size exchange , contact our dedicated Customer Support team. We are here to ensure you get the perfect fit/product.
